Draft — this document is being finalized ahead of commercial launch and does not yet constitute legal advice.
Service Level Agreement
Effective date: to be confirmed on commercial launch
«counsel» Uptime commitment
«counsel» Uptime target — do NOT publish a number engineering has not agreed to; coordinate with 2026-07-27-observability.md
«counsel» Service credits
«counsel» Credit schedule for missed uptime targets, and how to claim one
«counsel» Exclusions
«counsel» Scheduled maintenance, force majeure and other exclusions from the uptime commitment