ChannelsPartial

Instagram Direct leads in the same inbox

Instagram

An enquiry that starts on Instagram and continues on WhatsApp is one client, not two records. Both land against the same contact, in one thread, with nothing to reconcile afterwards.

What works today

Built. Waiting on Meta review. Direct messages arrive in the inbox after Meta approves the Darbase app, and that review sits with Meta.

See it on the roadmap →

What you can do with it

Direct messages routed into the same shared inbox as every other channel
Direct messages only: comments and story mentions are not captured yet
The same assignment, tagging and automation as your other channels

How to set it up

Connect the Instagram professional account
Confirm which page it belongs to
Set routing for new conversations

Related integrations

Ready to use it?

Book a demo and we will set it up with you.

Book a demo